The plain-language agreement that governs orders, mockups, bulk business work, and shipping from our New Jersey studio.
By placing an order, requesting a quote, or using this site, you agree to these Terms of Service. If you do not agree, please do not use our services.
We may update these terms from time to time. The version posted at the time of your order is the version that applies.
All orders are custom-made to your specifications. Prices listed on product pages are starting prices; final cost depends on quantity, artwork complexity, and any rush scheduling.
Payment is collected at checkout. For large B2B or bulk orders, we may invoice in stages. Orders are not put into production until payment has cleared.
After you place an order, we send a true-to-scale digital mockup for your approval. Engraving begins only after you approve the mockup.
Two rounds of revisions are included. Additional revisions may incur a fee. Spelling, dates, names, and artwork placement are your responsibility once approved.
You retain ownership of any artwork, logos, or text you provide. By uploading or sending it, you grant us a limited license to use it solely to produce your order.
We reserve the right to refuse orders that include content we believe is unlawful, hateful, infringing, or otherwise inappropriate for our studio.
We run custom bulk orders for businesses — branded drinkware, business cards, client gifts, employee awards, signage, and larger B2B pieces. Volume pricing and turnaround depend on quantity and design complexity.
For bulk orders, a CSV upload option is available when each unit needs different text. You are responsible for the accuracy of the CSV data you provide.
We ship nationwide from our New Jersey studio. Delivery estimates are provided at checkout and begin after mockup approval, not order placement.
Need-by dates are estimates. We are not liable for carrier delays, weather, or other events outside our control.
Because every item is personalized, all sales are final once engraving has begun. If we make an error that differs from your approved mockup, we will repair or replace the piece at our expense.
If you receive a damaged or defective item, contact us within 7 days of delivery with photos and we will make it right.
Our liability is limited to the amount paid for the order in question. We are not responsible for indirect, incidental, or consequential damages.
We may revise these terms at any time. The updated terms will be posted on this page with a revised date.
Last updated: 2026
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